About you, the customer

Making you the focus of our attention means:

• Getting back to you with prices for your enquiries within 24 Hours
• Despatching your goods on an overnight service all included in the quoted price
• Providing you with some of the most competitive prices in the UK Designing new products for you completely free of charge
• Sending you a prototype of what you order, free of charge, before we start production, giving you the chance to see what you have ordered
• Sending you a free PDF proof of your print fully positioned on a drawing of your product, so you can see how everything looks before we start 

We are entirely focused on you, the customer. We are doing everything possible to ensure that you receive excellent service from our internal and external sales team, that our staff responds to your requests without delay and that we communicate properly on all levels.

Our promise to you is that our products are of the highest quality, and that we deliver on the agreed date.

It is important to us that you are pleased and satisfied with Ambro because we would like you to come back to us with new requirements over and over again. Ambro now sell stock products with up to 48 Hour turnaround. Ask for details 

Ordering procedures at Ambro have evolved over the years into the most secure and failsafe system in our industry, and are carefully fine-tuned with our quality certification.

We go to great lengths to ensure that you, the customer, are totally at the centre of all our operations, and that no opportunity is missed to communicate with you whenever required. Some of our responses are automatically computer-generated, but mostly communication takes place by email, phone or fax between our customer service team and you.

We make sure

• that you receive acknowledgements,
• that you are advised of a delivery date as soon as possible,
• that you get a pre-production sample before a new tool is ordered,
• that you get a PDF proof if your product is printed,
• that you receive your order on the agreed date.On the very rare occasion we fail to meet the deadline, we will call you to discuss the delay.

At Ambro we are entirely focused on servicing our customers, and we aim to be the very best and most reliable company in our industry in the UK.

back to top